Frequently Asked Questions

Everything you need to know about ordering from Mandala Bloom.

How do I place an order?

Browse our shop, choose a bouquet, add any extras, and proceed to checkout. After placing your order, confirm it via WhatsApp. See our How to Order page for the full guide.

What payment methods do you accept?

We accept Cash on Delivery (COD) and Whish Money. Paying with Whish gives you an automatic 5% discount.

Where do you deliver?

We deliver across Akkar, Lebanon — including Al Jouma villages, Halba, and surrounding areas. Check our Delivery & Areas page for details.

Can I choose a delivery date?

Yes! You can select your preferred delivery date during checkout. For same-day delivery, please order before 12:00 PM and confirm via WhatsApp.

What if a flower in my bouquet is not available?

Some flowers are seasonal. If a specific flower is unavailable, we’ll contact you via WhatsApp to suggest a beautiful alternative. We never substitute without your approval.

Can I add extras to my order?

Absolutely! You can add chocolates, vases, teddy bears, balloons, and greeting cards to any bouquet. You’ll see these options on the product page.

Can I cancel or change my order?

Contact us via WhatsApp as soon as possible. If we haven’t started preparing your bouquet, we can modify or cancel your order.

Do you do custom arrangements?

Yes! Message us on WhatsApp with your ideas, budget, and occasion, and we’ll create something special for you.

Still have questions?

Chat with us